quality

To ensure high standards of quality, we follow structured quality control processes that run through every stage of the transcription service, right from receiving the file to ensuring the client has received the file within TAT.

 

Our experienced operations and quality assurance team do three levels of review 100% review of voice and document to ensure consistent good quality.

 

The proofreading team again proofreads the file without voice to eliminate English grammar and formatting errors.

 

Our Quality Audit team provides continuous feedback for sustained quality, so that new learning, if any, is passed on to everyone on daily basis.

 

QUALITY CONTROL PROCESSES

Aquetrans has a comprehensive well structured QA process in place and that includes each file after being transcribed is proofed for quality by our experienced proof-readers and after that if there are any blanks left, they are again checked by the account manager. Every new learning is shared with the entire team by placing it in a common location and thus making sure that the new learning is shared.